REPLACEMENT, RETURN AND REFUND POLICY.

    1. Replacement, Returns and Refunds:

In case the product delivered is defective or damaged or in case of erroneous delivery the customer shall have a right to raise a request for replacement/return/refund within 5 days of receipt of the product. Upon the request raised by the user, the company shall provide below options to the customer:

  1. Return of product and Refund the amount as remitted. OR

  2. Replacement of the product.

In case the user opts for Replacement of the product, it is important to note herein that the company will allow Replacement of the products with the same product for the same quantity having the same value. No product will be replaced with any other product of the company even if it values the same.

To be eligible for a refund and/or replacement and/or return of the product, goods must be in a re-saleable condition, which means products must be unused, and in the same condition in which the user received them. The products must be in original packaging and returned with any accessories, labels, invoices, free gifts, and bonus items, if any. It is also important to note herein that the product being returned should not be used or altered by the customer and should also not be damaged by the user due to misuse and mishandling of the same.

    1. Procedure for Return/Replacement:

In order to raise a request for Return and/or Replacement of the product, users shall be required to either   send an email on  consumercare@piramal.com or call the customer care executive on  1800229898 . User would be required to provide supporting documents along with the request for such replacement and return of the product. Such request must be raised by the user within 5 days from the date of receipt of the product.

Once the request for replacement is raised by the User, the product so returned shall be inspected in case of defective claim before initiating the refund for the product so returned. In the event, the customer’s complaint is regarding quality of the drug and cosmetic products, the company shall investigate the product once same is handed over by the customer and reach out the manufacturer of the product to address the issue. In the event the customer is unable to or fails to return the product under complaint, the company shall rely on Batch Manufacturing Record (BMR) of the invoiced products so purchased by the customer once the invoice is shared. In case of commodities, the company shall physically examine the product so return and rely on the reports submitted by its investigation team. The customer agrees that the companies representative shall collect the said product along with other relevant documents including Invoice from the user and enable the investigation of the company. Post the quality inspection, the replaced product shall be dispatched to the address or hand delivered to the user. The replaced product shall reach the customers within 21 working days from the date on which the request was raised. 

    1. Return Policy:

The customer may choose to return the delivered product for any of the below reason:

  1. Defective product;

  2. Damaged product;

  3. Erroneous product,

  4. Wrong Product

  5. Missing Item

  6. Expired/Spoilt/Used

The Companies Return Policy is to facilitate its customer’s over and above any statutory rights of that the customer may have. In the event, any provision in our Return Policy conflicts with the statutory rights of the customer, then such statutory rights shall prevail.

    1. Refund Process: 

Refund of the product is initiated if the product is returned in terms of conditions specified hereinabove

Once the investigation of the product returned by the customer is carried out by the company and the grievance is found to be satisfactory without any mischief on part of customer, the refund request shall be processed by the Company. The refund once processed by the Company shall be directly transferred to the source account within 10 working days from the day refund has been processed. In case of Cash on Delivery refund request, customer care executive will request the user to share the bank details/UPI details on email in which the amount shall be transferred.

    1. Cancellation of Order:

In case the User decides to cancel the order the same needs to be done before the order is processed. The company usually takes 30 mins to process the Order. 

The procedure for cancellation is an under:

  1. User will be required to write an email for cancellation on consumercare@piramal.com  or call us on 1800229898 to cancel the Order.

  2. User can cancel the order by Logging in the account on the Wellify.in and cancel the order. Order cannot be cancelled, once the order is processed & dispatched.
    Link:  https://wellify.in/account/login?return_url=%2Faccount

In case of cancellation of pre-paid Orders, the amount will be refunded to the source account within 14 working days from the date of Cancellation.

    1.  Queries:

In case of any query related to Return, Replacement and Refund for the products, please feel free to connect with us on  consumercare@piramal.com and 1800229898  from Monday to Saturday anytime during the working hours from 9 am to 9pm.